1. Delivery

Delivery is made via Toll Priority utilising their Overnight express freight option for our standard, portable instrument range.  This is a tracked service, so we can provide surety of your shipping.  Other carriers will be used if your location is not within the scope of Toll Priority services.  International shipments are quoted on shipping weight and dimensions.  The buyer is responsible for any local charges including customs and government fees and duties relating to the import of any goods.

Test-Equip reserves the right to use an alternative freight forwarder at our discretion in the event of extreme circumstances

We do not ship to P.O. Boxes as our couriers need a physical address - please call us before finalising your order if you don't have an alternative option.

2. Damage in Transit

If, in the unlikely situation that an item is damaged in transit, please contact us immediately.   We will replace the item upon receipt of the damaged unit.  Notification would need to be received within 48 hours of delivery.

3. Returns

Please ensure that you have made an informed decision on the suitablity of our products for your application. 

If you are unsure, please call us and we can discuss the options and suitablility. 

Returns will not be accepted for change of mind, or incorrect selection.  However, products may be exchanged for a more suitable option.  Any returns received may be subject to a restocking fee at our discretion.